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Terms & Privacy
Terms
By using this website you agree that you have read these terms and conditions and you agree to them. These terms and conditions and your use of this website are governed by and construed in accordance with the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts. If you do not agree these terms and conditions you are not authorised to use this website.
You may print off and keep a copy of these terms. They are a legal agreement between you and us and can only be modified with our consent.
The information contained in the site is not a substitute for individual legal advice and only applies in England and Wales. If you have a legal problem you should talk to a lawyer or advisor before making a decision as to what to do.
Chargeback Claims is committed to equality of opportunity and all our services are available equally regardless of sex, race, age, disability, sexual orientation or religious beliefs, in so far as users are the victims of injury or their dependants.
The information provided on the website is not intended to be legal advice. Do not use this site to disregard any legal advice, nor delay seeking legal advice or representation because of something you have read or seen on this site. Before acting or relying in any way on the information contained on this site, you should seek detailed specialist advice from a suitably qualified solicitor, based on your specific circumstances.
Use of this website is not intended to create a professional or business relationship. The content of the pages on this website does not constitute legal or other professional advice.
No formal relationship between solicitor and client is created until instructions have been accepted by a written acknowledgement from Chargeback Claims to you. To avoid any doubt, neither the submission nor confirmation of submission of an online claim screening form constitutes such an acknowledgement.
While we try to ensure that our website is available 24 hours a day we cannot guarantee this and will not be liable if for any reason the website is unavailable at any time or for any period. Access to our website may be suspended temporarily and without notice for any reason. Please note that although reasonable care is taken to ensure that the website and materials available from it are virus free, we cannot accept responsibility for any virus you download.
This website contains links to other websites not operated or controlled by us. If you use these links, you will leave our website. These links are provided for convenience only and do not constitute an endorsement by Chargeback Claims. We do not have any control over the content of external internet sites which we linked to our site or which are linked from it, and cannot accept any responsibility for them.
The intellectual property rights (including, without limitation, copyright and trademarks) and all material on our website (including, without limitation, text, online claiming, claim screening services, images and plans) are owned by Chargeback Claims, unless otherwise stated. All rights are reserved.
The use of this website is expressly limited to personal, non commercial use. You may not reproduce any part of this site without expressed permission of Chargeback Claims.
Privacy
We are committed to protecting the personal information of all web site visitors.
We recognise our obligation to keep personal information secure and believe it is important for you to know how we treat information about you.
Use of collected information
Generally, visitors are informed of the use of their personal information at the time of collection. Normally, personal information provided or collected is used to respond to inquiries or to process requests.
Security of collected information
Beeline maintains strict physical, electronic and administrative safeguards to protect user's personal information from unauthorised or inappropriate access. Workers, affiliates and business partners who misuse a user's personal information are subject to legal or disciplinary actions.
Complaints
If a client has a complaint about the services provided by Chargeback Limited ("Chargeback") the client should email its' complaint to complaints@chargebackclaims.com or telephone the General Manager on 0333 6000 247. Complaints will be investigated by the General Manager.
A written or electronic acknowledgement of a complaint will be sent to the complainant within five business days of receipt, giving the name of the person handling the complaint for Chargeback, together with details of our internal complaints handling procedures.
We will then, within four weeks of receiving a complaint, send the complainant either:
a) a final response; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint, together with an indication of when we will make further contact.
We will by the end of eight weeks after the receipt of a complaint send the complainant either:
a) a final response; or
b) a response which:
i) explains that the business is still not in a position to make a final response, together with the reasons for the further delay and an indication when we expect to be able to provide a final response; and
ii) informs the complainant that he may refer the handling of the complaint to the Claims Management Regulator if he is dissatisfied with the delay.
If the claimant is not satisfied by the response from Chargeback Limited they should refer the matter to the Claims Management Regulator:
- Claims Management Regulation
- Monitoring and Compliance Unit
- 57 – 60 High Street
- Burton–upon–Trent
- Staffordshire
- DE14 1JS
- Telephone: 0845 450 6858 / 01283 233309
- Fax: 0845 450 6866 / 01283 233335
- Email: info@claimsregulation.gov.uk
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